Victor-Michel Djuina Leudeu
Process Improvement Manager
Like challenges and have as a personal target to learn as much as possible up to 35-40 years.
At 35-40 years old, my personal ambition is to become CEO of a global company.
Currently having expertise in maritime customer service import and export, Intermodal and Process Excellence. Still need within coming years to pass via Sales, Finance, Human Ressources, Operations and Maersk Logistics.
As at a cluster management position, always seeking for challenging positions and expatriation from 2009/2010.
90 contacts2008 - 2009Within Cameroon, Gabon, Sao Tome, Equatorial Guinea, Chad, Central African Republic:
-Facilitate and lead on County/Cluster Process Improvement projects
-Act the focal point in the Cluster/Country for coaching and training in Process Excellence tools and techniques
-Conduct country/cluster process analysis using Process Excellence tools and techniques to assess the quality of the services and products we deliver versus the commitment we have given (both external and internal customers)
-Ensuring our mindset and processes always include the customer perspective (both external and internal)
2008 - 2008•Maintain awareness of changes in export procedures and customer's requirements
•Communicate closely and proactively with customers and supporting parties internally and externally
•Handle end to end documentation and pricing
•Handle Export customer enquiries
•Follow up on shipment on route
2007 - 2008- Global Customer Service System Implementation manager within Import in Cameroon cluster (Cameroon, Chad, Central African Republic, Equatorial Guinea, Gabon):
oNo customs fines
oNo under collection
oBusiness as usual for customers
- Ensure timely customs manifest validation; 24 hours prior vessel arrival latest
- Ensure timely invoicing on import side; the day of vessel arrival latest
- Ensure timely sending of manifests to Equatorial Guinea, 48hours prior vessel arrival latest