Daniel BAYOI

Assist in the planning and implementation of additions, deletions and major modifications to the supporting company’s infrastructure.
Implements network security,
Oversee the administration and maintenance of company's infrastructure, and directs more junior Innovators when necessary.
Oversee the administration of company's WAN.
Oversee the administration and maintenance of computer stations and software for Brain Limited training programs and the Learning Studio and provides additional support if necessary.
Oversee troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
Work with project teams to help implement Internal Systems.
Oversee all help desk activities.
Responds to escalated help desk issues.
Oversees the administration and maintenance of our tracking software.
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
Builds and maintains vendor relationships and manages the purchase of hardware and software products.
Manages the purchasing of all software, hardware and other IT supplies
Ensures that company assets are maintained responsibly.

Meeting with clients to determine requirements;
Working with clients to define the scope of a project;
Planning timescales and the resources needed;
Clarifying a client's system specifications, understanding their work practices and the nature of their business;
Travelling to customer sites;
Liasing with staff at all levels of a client organisation;
Defining software, hardware and network requirements;
Analysing problems and making recommendations;
Developing agreed solutions and implementing new systems;
Presenting solutions in written or oral reports;
Helping clients with change-management activities;
Project managing the design and implementation of preferred solutions;
Purchasing systems, where appropriate;
Designing, testing, installing and monitoring new systems;
Preparing documentation and presenting progress reports to customers;
Organising training for users and other consultants;
Being involved in computer sales and support and, where appropriate, maintaining contact with client organisations.

Save all requests for technical assistance and interventions with clients.
Follow up payments
Technical assistance for repairs and technical support to internal customers.